Rogue Support
Tickets, SLAs, customer portal, and AI-drafted replies — support that scales without headcount.
Support turns reactive customer service into a proactive retention engine. Manage tickets with SLA tracking and auto-escalation. Give customers a branded self-service portal where they see jobs, tickets, invoices, and photos. Let Cerebrum draft the first response to every ticket. Convert resolved tickets into job cards when on-site work is needed.
What Support actually does
Every capability below is live in the app today — click any screenshot to expand it.
Every issue tracked from report to resolution — with SLA enforcement
Create tickets from the customer portal, email, or internally. Priority levels and SLA deadlines ensure nothing is forgotten. Auto-assignment rules route tickets to the right team. Track first-response time, resolution time, and customer satisfaction. Tickets link to customer records, job cards, and chat threads for full context.
- Priority levels: Critical, High, Medium, Low with visual indicators
- SLA deadline tracking with auto-escalation
- Auto-assignment rules by category, priority, or team
- First-response and resolution time tracking
- Note threads with internal/external visibility control
- File and photo attachments per ticket
- Ticket → Job Card conversion for on-site resolution
- Ticket → Chat thread for extended discussions
Give customers a branded window into their service — without the phone calls
Customers log into a branded portal (your logo, your domain) and see everything: open tickets, job card progress, invoices, quotes, photos, and documents. They can submit new tickets, approve quotes, place orders, and communicate with your team — all self-service.
- Branded portal with your logo and custom domain
- Self-service ticket creation and status tracking
- Job card progress visibility with photos and status
- Invoice and quote viewing with approval workflows
- Document sharing with e-signature support
- Order placement through portal storefront
- Multi-user portal accounts per customer (with team permissions)
- Contact management from the customer side
Cerebrum writes the first draft — your team refines and sends in seconds
Every ticket gets a Cerebrum-drafted first response based on the issue description, past resolutions for similar tickets, and customer history. Support agents review, edit if needed, and send. Response times drop dramatically without sacrificing quality.
- AI-drafted first response for every ticket
- Context-aware: reads full ticket history and customer records
- Learns from edits to improve future drafts
- Auto-escalation when SLA deadlines approach
- Suggested knowledge base articles for common issues
- Recurring issue detection and flagging for product team
Cerebrum AI inside Support
Cerebrum drafts the first response to every ticket based on issue description, customer history, and past resolution patterns. It auto-escalates approaching SLA deadlines, suggests knowledge base articles to customers, detects recurring issues for your product team, and summarises weekly support metrics with actionable recommendations.
Pricing for Support
Per user/month, or get all 8 modules with the All Rogue package.
Starter
1–5 users
$ 9/user/mo
$ 5
per user/mo — first 3 months
Growth
6–15 users
$ 15/user/mo
$ 8
per user/mo — first 3 months
Business
16–50 users
$ 24/user/mo
$ 12
per user/mo — first 3 months